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Terms and Conditions

Terms and Conditions

General information is based at 22 Bull Ring, Ludlow, Shropshire SY8 1AA. The following terms and conditions will apply between you and Tiger Lily when you buy an item form This contract does not affect your statutory rights.

Your contract for purchases made through is with Tiger Lily, 22 Bull Ring, Ludlow SY8 1AA, and you undertake that all goods ordered by you are for your own private ad domestic use and not for resale.
You must be eighteen years or older to use this site. If you are under eighteen you may only use this site with the agreement of, and supervision of, a parent or guardian.
You warrant that all details you provide to for the purpose of ordering or purchasing goods are true, accurate, current and compete in all respects; and that the debit/credit card you are using is your own and there are sufficient funds in your account to cover payment of the product (s) ordered.

Making a purchase
Our website has been designed to make shopping easy and secure. Our products are arranged in easily identifiable categories. By selecting a category you will then be shown the products it contains. More detailed information is available for every product and, when you have found what you want, you can add to your shopping basket. Please note that the basket does not commit you to anything. You can edit it or empty it at any point. Once you have selected the products you want you then press ‘Continue to checkout' and our secure checkout and payment system will then guide you through the payment process, step by step.
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability.
No contract for the sale of any product will exist between you and until we accept your order by dispatching the product to you. When this happens we will confirm this acceptance by sending you an email. You must check all the details on this confirmation email are correct and contact us as soon as possible if not. If your order has not been accepted, you will receive an email from us telling you the reasons why. Discount vouchers, codes and offers cannot be used on sale products.
We accept credit card payments which are processed using a secure server - our payment processors are Secure Trading, one of the world's leading online payment providers. Our system is set up to charge credit and debit cards in Pounds Sterling. Please note that if you are shopping from outside the UK, your card company will convert our Sterling price into your local currency and the amount will appear on your next card statement.
We accept most major cards - but not American Express or Diners. Your statutory rights are not affected.

Delivery information

Delivery is charged at a flat rate of £3.99
We aim to get your items to you as soon as possible and ideally within 5 working days of placing your order. During peak times, such as Christmas this may take longer. We do NOT accept any responsibility for costs relating to the late delivery of products ordered from us.
Goods will be sent to the address given by you in your order. Our delivery charges ONLY apply to UK mainland purchases. We reserve the right to make additional delivery charges for overseas deliveries and for remote parts of the UK such as Shetland, the Western Isles and certain parts of the Highlands. We recommend that all overseas customers call us to discuss their order and delivery charges before placing an order. Please note that If your delivery address is outside of the UK, you may have to pay import duties and taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to within 24 hours. We will help resolve any problems reported after this point but reserve the right to pass on any associated costs.

Pricing Policy

All prices listed on are correct at the time of entering the information however, we reserve the right to change prices on any product at any time and may withdraw special offers at any time. Prices shown on the website are in £Sterling and are inclusive of VAT, at standard rate of 20%.
Tiger Lily will endeavour to ensure that all merchandise offered on the website is available at the same price in our Ludlow shop. However, from time to time (particularly during Sale and promotional periods) we may offer additional discounts for purchases online from that do not apply in the Ludlow shop equally we may also run additional discount promotions at certain times in the Ludlow shop which do not apply online
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times

Credit Card Security

Your credit or debit credit card number will be encrypted when you place your order. The software we are using applies 128 bit encryption before passing your card number over the internet to our payment processor, Secure Trading. Card numbers are only decrypted after they reach Secure Trading's computer system and are no longer on the Internet. Card numbers are not held in clear text on any web site and are not stored by us on any machine connected to the Internet. Please don't email us your credit card number as part of general correspondence - it's not really safe to do so.


We conform with Distance Selling Regulations and all goods can be returned if they do not meet your requirements. However, the following conditions apply:
- We MUST be informed of your intention to return goods within 7 days of receipt by email: or in writing. NOT by phone.
- Returned goods must be received by us within 10 working days of receipt of goods. We may not accept goods returned outside of these time limits or, in certain circumstances, we might issue a credit note. This is at the discretion of Tiger Lily
- Returned goods must be returned in perfect condition. A refund will not be made unless all of these conditions are met.
- Goods must not be used in any way.
- The customer is responsible for selecting a suitable means of returning the goods to us and must take responsibility for their safe return to us taking out insurance if required.
- Postage to the customer and the return postage will not be refunded.
- We reserve the right to issue a credit note and/or apply re-stock charges for special order items.

Faulty Goods

We pride ourselves on the quality of the goods we supply and guarantee to replace or refund any goods that are found to be faulty or not fit for purpose. However, our liability is limited to the value of the purchased goods and we accept no responsibility for ANY costs associated with the supply of faulty goods.

Privacy Policy will not pass on your personal, credit or debit card details to any third party and we will never ask you for your personal details by email .

We collect information about you when you order, when you ask us for information and if you decide to sign up to our email mailing list. Information is collected lawfully and in accordance with the Data Protection Act 1998. Whenever we email you, you are free to let us know that you don't want any further emails from us - just say, and we'll stop contacting you.
Cookies are used on this website to keep track of the contents of your shopping basket once you have selected an item.
We don't store or capture any other information, other than logging your IP address and session info such as the duration of the visit and the type of browser you used. This is automatically undertaken by our web server and is only used for system administration and to provide statistics which we analyse from time to time to evaluate use of our site. This information doesn't identify you to us as an individual, and we don't track your behaviour on our site and link it to you. We use summary data in house to improve our service to customers, and might share some statistics and summaries, without any elements of personal data attached, with other companies - for instance to persuade them to advertise with us.
Of course, our privacy policy only applies to this website, at We have no control or influence over the privacy policies that apply to websites that you can access by following links out of this site.

Glossary of terms 

Browser: software that locates and displays Web pages.
Cookie: a small, text message given to a web browser by a web server. Your browser stores this cookie as a file and will send it back to the web server at appropriate moments. Cookies are used by web servers to identify users and to personalise their visits by customising web pages - for instance, a cookie can be used to deliver a web page which welcomes you by name, every time you visit a the web site that created it and placed it on your machine. Some sites use cookies to store your personal information - your name, e-mail address and interests. Our web site doesn't use cookies in this way.
Web Server: a computer that is connected to the internet 24 hours a day, seven days a week and is used to store the data needed to serve up web pages in response to requests from browser software. When you type into your browser's address window, you send a request over the internet which reaches our web server and is a request for it to send your browser the home page of our site.

Complaints Procedure

We are consumers too! We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience dealing with us.
If you have any problems or criticisms please feel free to contact us on 01584 879799 or email:



Terms and Conditions
© 2012 Tigerlily
Website: The Visual Works
Tiger Lily,
22 Bull Ring, Ludlow,
Shropshire, SY8 1AA
Tel: 01584 879799
Fax: 01584 879799